We want you to be completely satisfied with your purchase from ALEXIS NEXUS LLC.
Return Window You may return most items within 30 days of delivery for a refund or exchange, provided the items are in original condition, unused, and in their original packaging.
Non-Returnable Items
- Personalized or custom products
- Opened hygiene or personal care items (if applicable)
- Final sale or clearance items (clearly marked)
Return Process
- Contact us at info@alexisnexus.com within 30 days to request a return.
- Ship the item back to our address (we may provide a return label or instructions).
- Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Refunds Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
Contact Us ALEXIS NEXUS LLC 147 Jersey St, San Francisco, CA 94114 Email: info@alexisnexus.com Phone: 4144017945